Swisstouch Resort ex Sentido Dream Marsa Alam

The Czech version of the review is below. Hello, I have stayed at the Swiss Touch Resort in Marsa Alam three times already. This time, I brought my girlfriend along for the first time. I had praised the resort to her beforehand, and we were confident it would be a great trip. Unfortunately, it turned out to be a huge disappointment. Arrival: We arrived at around 8:00 AM. At the reception, we were told that we wouldn’t get a room before 12:00 PM. They gave us the Wi-Fi password and told us to wait in the lobby. After an hour of waiting, I went back to reception and explained that we had been awake for almost 30 hours (we flew overnight) and that we simply couldn’t sit there any longer. The receptionist told us they would give us a better room than the one we had booked, and we could check in immediately. However, the room was only half-cleaned—there was someone else’s hair on the pillow, the toilet wouldn’t flush, and the shower was broken. Food: The bigger disappointment came at lunch. The food was terrible. My girlfriend survived the whole stay on fries with ketchup. The food was bland, with a very limited selection. I’m attaching photos. Occasionally, there was chicken or pork, but you couldn’t serve yourself— a chef would serve you two small slices, and even if you asked politely, the most you’d get was three slices. There was a wide selection of desserts, but most of them tasted very similar, just in different colors. The drinks usually arrived after we had already finished eating, even though there were barely any guests in the restaurant. The staff acted as if we were bothering them just by being there. Unless you keep tipping them constantly, they won’t even hold the door for you. From the second day onward, we were already dreading mealtimes and always left disappointed. We ended up snacking on chips we bought outside the resort. Honestly, if anyone writes anything positive about the food here, I’m sorry, but I don’t believe them. Room Service: If you don’t tip, you don’t get. I understand that tipping is a common practice in Egypt, but has it really become mandatory? How much extra do I need to pay in an ALL-INCLUSIVE resort just to have my room cleaned? From the first day, my girlfriend’s pillow was stained with sunscreen, and it stayed dirty throughout the entire stay. We were advised that instead of tipping with dollars, it’s a nice gesture to offer sweets from our home country. So we brought plenty of traditional sweets as gifts. The sweets disappeared, but the room was still only superficially cleaned. The next day, we left a $1 tip—same result. How much are we supposed to pay? Do these workers not get a salary? Are they fully dependent on tips? Resort & Environment: The resort itself looks well-maintained. I used the pool with the bar on the first day, but waited 30 minutes for a bartender to show up—nobody came. The next day, there was finally someone serving drinks, but don’t expect much. For example, the mojito didn’t taste

We were very satisfied with the stay. This hotel is nice, the beach is very beautifull, the area is beautifully maintained. The food is tasty and diverse. The animation program was truly high quality. The evening performance was really very good. Special thanks to Hussein Saleh. We are looking forward to next visit.

The reception staff were helpful, but the hotel’s facilities are extremely poor. It was a depressing experience, and I had to leave after just one night It was honestly the worst and most shocking stay I’ve ever had. Cleanliness is below zero The mattress smelled heavily of sweat, and I even found an insect on it. According to the reception, there are only three rooms in the entire hotel with a double bed, so I had to push two single beds together. The room door wouldn’t open properly, and I had to change the key card four times, but it still didn’t work. In the end, I had to enter and exit through the terrace, which was completely unacceptable. There are no hot drinks available at the pool or beach bars — only in the lobby. However, when I went to the lobby, the coffee machine was out of order and the water for tea was still cold. The restaurant is very small and crowded, and the staff serving drinks were sweating heavily, which shows how poor the ventilation is. Lastly The photos online are completely misleading and do not reflect the real condition of the hotel. I do not recommend this hotel at all

Swisstouches Resort & Spa Marsa Alam (ex. Sentido Oriental Dream) was chosen as a top hotel for super relaxation, beautiful snorkeling and peace. I enjoyed my vacation to the max. It is a smaller, one could say family hotel. The rooms are partly renovated. The water has lower pressure and temperature, but you can take a shower comfortably. The area is well maintained and the staff is nice. Well, except for one bartender - Lukas (beach bar), but this is everyone's opinion. I had no problem with the food, it was well seasoned, but like in every hotel it is repetitive. For me, it is a hotel for the undemanding. The animation team tries to entertain people, but respects when a person wants to relax, so for me it is great. Keep it up. There are beautiful lagoons in the sea... I definitely recommend water shoes. Snorkeling is beautiful... the coral is a little sadder, but there are hundreds of fish. I am demanding about this and I was thrilled here. If you're afraid of great depths... then there's no danger here